Return Policy

Return Policy

  • Items must be returned within 14 days.
  • If this time period exceeds, we have to send the parcel back to you and it will incur you $8 return fee.
  • Items must be in original condition, unwashed, unworn, tags still attached, no makeup, no deodorant, and no perfume on.
  • We have the right to refuse the return of an item if it’s not in the original condition as explained above.
  • Any damage incurred during the transit to Kim & Em is the responsibility of the sender.
  • We accept returns for FULL PRICED items only. Items purchased on sale/promotion/with a coupon cannot be returned.
  • Postage for Returns/Exchange is at buyer’s expense.
  • We do not offer refunds. It’s either returns for store credit/exchange.
  • We do not offer exchange for change of mind, incorrect sizing and wrong item.
  • If you have any questions regarding sizing you can always ask help from us by emailing.
  • We do not hold stock for exchanges.
  • Store credits are the value of the items only, and do not include postage.
  • Our store credits value for one year.
  • In an unlikely event if you receive a product with a manufacturing fault please contact us via email – hello@kimandem.com.au
  • Wear & tear, loose weaves in delicate fabrics do not fall under manufacturing faults.
  • Please allow 3- 5 business days for the return to process.
  • To make a return fill out the return form you received with your order. Put it inside the package and post it to

Return address

KIM & EM
PO BOX 8284
GLENMORE PARK
NSW 2745